March 13, 2026
Who's at the heart of your waterproofing business? Your customers.
That's why waterproofing contractors who prioritize their customers' needs enjoy repeat business and more referrals. By partnering with QXO, you can rest assured that your commercial building waterproofing business is working for the customer, with a focus on quality, efficiency and cost savings for your clients.
Below, we'll explore how to ensure that your waterproofing contractors are focused on customers, not just cash flow. The following tips will lead to greater customer satisfaction, which encourages customer retention and business success.
From moisture testing to evaluating the concrete substrate and ordering materials to completing installation, even the most standard waterproofing project involves a lot of moving parts. Should any part of the process be delayed or otherwise interfered with, the entire project can grind to a halt.
QXO's API services connect directly to the software your company is already using, allowing you to expedite project and product management, ensuring your projects stay on track and on schedule. With streamlined logistics, you can put the focus where it matters most: doing the best work possible and meeting the needs of your customers.
No one likes shipping delays or held-up projects. Similarly, no one wants to substitute a lower-quality material or product for the one they wanted.
When your business partners with a trusted QXO supplier, you benefit from the supplier's expertise and know-how of waterproofing materials. You'll be able to provide your customers with the materials that will get the job done and offer protection that meets current standards. If you're unsure about how to apply or use a waterproofing product, our team of experts can provide you with step-by-step instructions and will even come out to the jobsite to show you how to use it.
Importantly, your supplier can point you toward materials that are in stock and readily available, so your project doesn't face delays. You'll also be better able to focus on the work, rather than managing orders.
The last thing anyone wants is a failed waterproofing project. A number of factors work together to ensure that waterproofing succeeds and provides long-lasting protection. The materials matter, of course, but so does the preparation, including field testing.
With the right supplier by your side, your company can focus on delivering waterproofing solutions and doing the prep work that ensures those solutions last. Your supplier can recommend the materials and processes that will ensure your customers' buildings remain protected for as long as possible.
Fast, cheap or good: Your customers shouldn't have to choose two out of three. By working with the right supplier, and building an enduring relationship with that supplier, you can ensure that you get a competitive price on materials and other products you need for a waterproofing project.
Perhaps you're working with a company on a tight budget. You can connect with your QXO supplier and get their advice on affordable materials that will deliver the results your customer needs, without compromising the final product.
In your relationship with your supplier, you're the customer. Think of how you want your supplier to interact with and treat you, and that will give you a good idea of how your customers want to be treated.
You're looking for quality product recommendations, at a fair price, and advice you can trust. Your customers want the same. By putting yourself in their shoes and holding up a mirror to your relationship, you can provide the support and service they're looking for.
QXO has a wide selection of waterproofing products, and our experts are available to help you choose the right products for the job. Work with QXO to ensure your waterproofing company is always working for your customers.